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1. How do I request samples and literature?
2. What is the lead-time for samples and quotations?
3. What is the difference between the TriMark Part Number and the catalog number?
4. What is the difference between "My Info" and "Favorites"?
5. Does TriMark have sales representatives throughout the USA and in Europe?
6. My search by number showed "No Results", but I know it is an active number. What can I do?
7. I looked through your e-catalog, but need a special adaptation. What should I do?
8. What is the production lead-time for a product that has the status "non-active/build to order"?
9. How do I determine if I can buy direct or need to buy through distribution?
10. Why should I register with your site?
11. Who can I talk to about assistance in selecting the correct system?

There are several ways to do this; Samples can be requested on-line by saving part number selections in "RFI" (Request for Information). Once you are satisfied with your item listing in "RFI", you can select the "Review/Send Request" button to have the information sent to us for quotes and/or samples. When you submit your request, a copy of the request is stored in the "Review Sent Requests" section for future reference. In addition, there is a form you can electronically submit to Sales or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a sales representative or market manager.

A TriMark catalog is available by filling out the catalog request form and click the submit button to have a TriMark product catalog sent to you. If you do not want a complete catalog and have an interest in a few specific products, Technical Publications are available to view/print online by selecting the Technical Publication button located on the individual Product Platform page.

Samples and quotations for part numbers that have the status code of A/A (active/available) are usually available in 3-5 days. Part numbers that have the status code of NA/BO (non-active/build to order) will take a little longer as this part is only available as "build to order". Please allow 2-3 weeks for processing/scheduling. The status code is shown on the far right of the platform results chart.

The TriMark part number is used within TriMark's MRP system and is a random part number assigned to the finished goods and components (12345-XX). The catalog number is a part number assigned to the product that has a significant code built-in that defines the product and it's features. The relationship of the 2 numbers is exclusive, so either number can be used to identify the product. However, not all parts in the TriMark e-catalog have a TriMark part number assigned to it, only those parts that have A/A (active/available) status.

"My Info" or "RFI" (Request for Information) works as a cart and allows you to generate a list of items from our online catalog. Once you are satisfied with your item listing in "RFI", you can select the "Review/Send Request" button to have the information sent to us for obtaining orders, quotes, samples, or designing solutions for your application. From "RFI", you can add items to a "Favorites" list that you have created.

Using the "Favorites List" feature enables you to create up to 10 savable lists of items you want to keep track of and name your lists for easy identification (e.g. MyProject#, MyApplication, etc.) To start a "Favorites List", either create a new one or add an item from the "RFI" page; your list will be created automatically. You can create up to 10 lists however; you can only manage one list at a time. The "Current Favorite" listed is the only list you can add/remove items, change its title or move items to "RFI" for requesting information. The "Favorites Manager" displays all lists you have created. To view a list, select on the appropriate list name under "Favorites Manager". To change your "Default Favorites List", first view the list by selecting the appropriate list name under "Favorites Manager" then select the "Make Default" button to make the current favorite as your "Default Favorites List". Note - you must be a registered user to use "Favorites". Please see question # 10.

TriMark has field representation in the continental United States. For the name and number of the representative nearest you, please select sales representatives and click on your state or region for the appropriate sales representative in your area that can assist you in configuring a solution particular to your application.

If you are located in Europe you can contact a representative at TriMark Europe by clicking here. TriMark Europe is a sales and distribution facility targeted towards the European markets and is located in Leicester, UK. Their capable staff provides a high level of local service to EU customers.

Not all TriMark products and part numbers are in the e-catalog. First retry "Quick Search" using the following tips: Using the "Quick Search" at the top of the page select the "Search by Number" category and enter a number or partial number in the "Quick Search" field. You can enter a TriMark part number (ex. 12345-XX) or a Catalog number (ex. 0500100-XXX-XXXXX-XXX). You may type all or a portion of the number, but the more complete the name/number is the more focused the search results will be. Hint: The Catalog Number is 7 characters and is the same as the TriMark product codes.

You can use "Wild Cards" for searches where you do not know the complete number. Here are some guidelines for Wild Card searches:

"?" is a single-character wild card.
"*" is a multiple-character wild card.

Wild cards are only needed at the beginning or middle of a search string. "*" wildcard will automatically be placed at the end of your search string. If the above searches do not yield any results, you can contact a TriMark Technical Representative for assistance. There are several ways to do this. There is a form you can electronically submit a Technical Inquiry or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a technical specialist.

If a standard TriMark product does not fit your application requirements, ask about an extension or modification or TriMark can develop an all-new design that is engineered specifically for your application. You can submit your product idea suggestion online through our Product Idea Suggestion Form.

The normal production lead-time for part numbers that have the status code of A/A (active/available) is usually available in 2-4 weeks. Part numbers that have the status code of NA/BO (non-active/build to order) will take a little longer as this part is only available as "build to order". Please allow an additional 2-4 weeks for scheduling/processing depending on the complexity and availability of components. The status code is shown on the far right of the platform results chart.

TriMark sells direct to major OEM's and their first tier suppliers. TriMark also has distributors with certain products readily available for immediate delivery.

TriMark Service and Replacement Parts, a Division of TriMark Corporation, provides the standard vehicular hardware products and keys to OEM's in the construction, agriculture, truck (on- and off-road), recreational vehicle and enclosure markets. We also serve RV dealers, locksmiths, specialty vehicle users and others. Our products include a variety of latches and handles, striker bolts and locks, hinges and window hold opens. For many of our customers we support "just-in-time", repair part packaging and stocking programs. We sell and cut most of the keys sold by TriMark. Our technical staff can assist in the proper selection and application of our products and help with the identification of repair or service parts. You can contact them directly by clicking here.

Log On is not necessary to browse the TriMark catalog. However, registered users have full site access and have the ability to request quotations and samples on-line plus obtain new product updates and other TriMark news.

Being registered saves you time by allowing you to:

• Create Favorite Lists of the items you request most.
• Specify multiple user profiles (addresses).
• Maintain a history of your on-line requests.
• Review extra information related to any product platform. This information could include but is not limited to the following:

• Product drawing - TriMark product drawings can be viewed three different ways: online java viewer, downloadable DXF or PDF (Adobe) version.
• Technical Publication - TriMark technical publications highlight important features/benefits, materials/finishes, and installation details of our products.
• Service Bulletin - TriMark service bulletins outline important updates regarding product service and operational issues.
• Service Manual - TriMark service manuals provide important information for servicing our products including installation instructions, troubleshooting tips, exploded views and a parts list.

At TriMark, you will get direct technical support to assist you with your product selection and application needs. There are several ways to do this. There is a form you can electronically submit a Technical Inquiry or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a technical specialist.

1. Who should I contact for repair/service parts?
2. I lost my key. What should I do?
3. How do I determine the correct handing of a product?
4. How do I know if a product is compatible with another product?
5. I have a technical question regarding your products. Who should I contact?
6. I have a new product idea for TriMark. What should I do?


1. Who should I contact for repair/service parts?

TriMark Service and Replacement Parts, a Division of TriMark Corporation, provides the standard vehicular hardware products and keys to OEM's in the construction, agriculture, truck (on- and off-road), recreational vehicle and enclosure markets. We also serve RV dealers, locksmiths, specialty vehicle users and others. Our products include a variety of latches and handles, striker bolts and locks, hinges and window hold opens. For many of our customers we support "just-in-time", repair part packaging and stocking programs. We sell and cut most of the keys sold by TriMark. Our technical staff can assist in the proper selection and application of our products and help with the identification of repair or service parts. You can contact them directly by clicking here.

We will need some basic information to help identify the product before you contact us:

1. What is the application that the product is used on? Is it a motor home, travel trailer, etc., and is the product used on the entrance door or baggage/compartment door, etc.?
2. We need to try to identify what TriMark product it is. A brief description of the relative size, shape and color is helpful. You can look through the TriMark e-catalog "TIPS" to see if you can identify the product. Go to Product Index and scroll down until you see the product that most resembles the one you have. The Platform number and name will assist us in quickly identifying the key that is required. (Example: 060-0650 Motor Home Entrance Door Hardware With Dead Bolt)
3. Are there any markings on the scalp of the lock that may help us? There may be a code stamped on the scalp that could be a single letter such as "G" or a key code "TM 500".

After you have all/most of the information. You can contact the TriMark Service and Replacement Parts, a Division of TriMark Corporation for their assistance. You can contact them directly by clicking here.

Some TriMark products require the same-handed product as the door and for some, product handing is an aspect of product function. The following is a general rule of thumb that applies to door conventions: The handing of a door is determined by the position of the hinges when facing the door from the outside of the unit.

Left hand door - The hinges are on the left side of the door
Right hand door - The hinges are on the right side of the door

Most of TriMark applications are for doors that open outward (towards you) and hinged in front. Inward opening doors and "suicide doors" may not follow this convention.

Please review the product drawings, technical publications and typical applications for final determinations, or you can contact TriMark to get direct technical support to assist you with your product selection and application needs. There are several ways to do this. There is a form you can electronically submit a Technical Inquiry or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a technical specialist.

This question has a couple of issues; the interdependency between product lines and the compatibility of individual part numbers to make-up a system.

We have a section in the web site entitled Technical Product Information where you can review technical information to assist with the selection of TriMark's products in terms of strength/duty considerations. In addition, there is a section on the individual product platform page where related products and accessories that are compatible are listed. There is also a button linked to 2D CAD drawings that show the product used in a typical application.

It is impossible to cover each and every potential combination of parts that are appropriate for each application. Please review the product drawings, technical publications and typical applications for final determinations, or you can contact TriMark to get direct technical support to assist you with your product selection and application needs. There are several ways to do this. There is a form you can electronically submit a Technical Inquiry or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a technical specialist.

At TriMark, you will get direct technical support to assist you with your product selection and application needs. There are several ways to do this. There is a form you can electronically submit a Technical Inquiry or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a technical specialist.

In addition, there is a section in the web site that contains technical information regarding TriMark products Technical Product Information, where you can review technical information to ensure complete satisfaction of TriMark's products.

If a standard TriMark product does not fit your application requirements, ask about an extension or modification or TriMark can develop an all-new design that is engineered specifically for your application. You can submit your product idea suggestion online through our Product Idea Suggestion Form.

1. How can I find the opposite hand of a part number that I know?
2. I cannot find the product or part number for which I am searching. What should I do?

1. How can I find the opposite hand of a part number that I know?

There are 2 ways to do this within the TriMark e-catalog:

If the product is a Feature-Based platform (A feature based platform has a table of product features that you can select from to build a part number), then you can review the table of features for the product you are trying to match, and select the exact same features except the handing, and the opposite hand will result.

Another way is to copy and paste the catalog number from the part you know into the TriMark "Quick Search" and select the "Search by Number" category. The Catalog number consists of the product code number followed by a string of numbers (ex. 0500100-XXX-XXXXX-XXX). Change the first character of the first field (Bold face) to the handing desired and the results will show the opposite hand product. (Note: Products that are latches must also have the first character of the second field of 5 characters changed to match the handing)

1 = Right hand
2 = Left hand

If the above searches do not yield any results, you can contact a TriMark Technical Representative for assistance. There are several ways to do this. There is a form you can electronically submit a Technical Inquiry or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a technical specialist.

Using the "Quick Search" at the top of the page select the "Search by Number" category and enter a number or partial number in the "Quick Search" field. You can enter a TriMark part number (ex. 12345-XX) or a Catalog number (ex. 0500100-XXX-XXXXX-XXX). You may type all or a portion of the number, but the more complete the name/number is the more focused the search results will be. Hint: The Catalog Number is 7 characters and is the same as the TriMark product codes.

You can use "Wild Cards" for searches where you do not know the complete number. Here are some guidelines for Wild Card searches:

• A "?" is a single-character wild card.
• A "*" is a multiple-character wild card.
• Wild cards are only needed at the beginning or middle of a search string.
• A "*" wildcard will automatically be placed at the end of your search string.

If you are searching for a product code or keyword, select "Search by Keyword/Product Code" in the "Quick Search" and enter a keyword or partial keyword in the "Quick Search" field. (i.e. two rotor latch) or enter a product code number into the "Quick Search" field. The first 2 or 3 characters define the product classification and the next 3 or 4 characters define the product platform. (i.e. 50-100, 100-400, 060-0100) The catalog number can also be entered as 50-100, 050-0100 and 50100.

Search by Features will allow you to select a set of general attributes and special requirements within the following product families: Latches, Handles, and Hinges. This method is very helpful in comparing multiple products with similar functions, features, materials and finishes.

Search by Industry/System is a graphic/text-based search that will allow you to select an Industry and a System relative to your application requirements. This method is very helpful in finding multiple product solutions for a specific Industry/System.

The Browse Products search will allow you to select from TriMark's main product categories; Latches, Handles, and Hinges and their respective sub-categories. This method is helpful if you have a general idea of the solution you are looking for or are familiar with TriMark's products and classifications.

The Product Index search will allow you to select from TriMark's main platforms.

If the above searches do not yield any results, you can contact a TriMark Technical Representative for assistance. There are several ways to do this. There is a form you can electronically submit a Technical Inquiry or you can call us during business hours (8:00am to 5:00pm M-F, CST, USA) toll-free at 1-800-447-0343 and ask to speak to a technical specialist.

 

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